Privacy Policy

Information We Collect

When you voluntarily submit information through our website, we may collect information including:

• –your full name;
• –email address;
• –WhatsApp or telephone number;
• –the CCW service you are interested in;
• –your general availability;
• –information you choose to provide about what you would like support with; and
• –information you include in a general enquiry or message to CCW.

We encourage you to provide only the information reasonably necessary for us to understand and respond to your enquiry.

Information Collected Automatically

Like most websites, limited technical information may be processed when you access the website, such as your browser type, device information, IP address, and information necessary for the security and operation of the website.

We do not use the website to intentionally collect more personal information than is reasonably necessary for its operation and the services you request.

How We Use Your Information

Information submitted to CCW may be used to:

• –respond to your enquiries;
• –process requests for a Free 15-Minute Clarity Call;
• –process coaching-session requests;
• –communicate with you about scheduling and next steps;
• –provide information about services you have requested;
• –maintain the security and proper operation of the website;
• –prevent spam, misuse or fraudulent submissions;
• –maintain appropriate business records; and
• –comply with applicable legal obligations.

CCW does not sell your personal information.

We do not use information submitted through our coaching or contact forms for unrelated advertising purposes without an appropriate basis or your permission where required.

Information You Share in Forms

Some CCW forms allow you to briefly explain what you would like to discuss.

Please do not provide more personal information than necessary at this initial stage.

The website forms are intended primarily to help CCW understand your request and arrange the appropriate next step.

Email and Communication

CCW uses info@ccwellness.care as its official public email address.

Information submitted through website forms may be transmitted through our email-delivery infrastructure so that the CCW team can receive and respond to your request.

We may also communicate with you through email or WhatsApp when you provide those contact details for that purpose.

Service Providers

CCW may rely on carefully selected technology providers to operate its website and communications. These may include services used for website hosting, domain and security infrastructure, email delivery, email routing, and other essential website operations.

CCW currently uses third-party infrastructure including Vercel, Resend and Cloudflare for relevant website, email and infrastructure functions. Use of those services is also subject to their applicable privacy and security practices.

International Processing

CCW provides services virtually and may communicate with clients in different countries. Some of the technology providers supporting our website and communications may process or store information in countries other than your country of residence. Where applicable, CCW takes reasonable steps to use reputable service providers and handle personal information appropriately.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business administration, dispute resolution, security, or applicable legal requirements. Information that is no longer reasonably required should be deleted or otherwise handled appropriately.

Data Security

CCW takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure. For this reason, we encourage visitors not to submit highly sensitive or unnecessary information through the initial website enquiry forms.

Your Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access to personal information we hold about you, correction of inaccurate information, deletion of certain information, restriction of certain processing, information about how your data is used, or withdrawal of consent where processing is based on consent.

Requests can be made by contacting: info@ccwellness.care. We may need to verify your identity before completing certain privacy requests.

Third-Party Links

Our website may contain links to external websites or platforms, including social-media services. CCW is not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy information when leaving our website.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology providers or legal obligations change. The latest version will be published on this website with an updated revision date.

Contact

Questions about this Privacy Policy or how CCW handles personal information can be sent to:

Catherine Consulting & Wellness Limited

info@ccwellness.care